Please be advised that configurations for WeCanX® 2250 lightbar transferred prior to the Whelen Command® update version 2.2.18.0 (released on October 18th, 2023) may experience overload issues with the 2250 Load Lights.
To resolve this issue, configurations created or transferred before the update will need to be retransferred to the affected devices, by following the steps outlined in the market advisory below.
Steps to Correct the Issue
- Automatic Correction:
Users must still transfer the updated configuration to their device to fully resolve the problem
If opening a configuration that uses the old ‘100% On’ pattern in the latest Command version, the issue will be automatically corrected.
However, users must still transfer the updated configuration to their device to fully resolve the problem.
- Extract and Correct:
If the original configuration is not available, follow these steps:
- Step 1: Connect the device to the computer using a USB cable.
- Step 2: Extract the configuration stored on the device into Whelen Command.
- Step 3: Once the configuration is extracted and automatically corrected, transfer the configuration back to the device.
- Step 4: Verify the new configuration on the device and disconnect once complete.
This process ensures that the 2250 Load Lights are functioning correctly with the latest Whelen Command update.
